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DEPARTMENTS   »   General Finance and Administrative Services   »   Information Management Services   »   User Support   »   Help Desk

Help Desk Information

The Elementary Technology Support/HelpDesk Support Team’s purpose is to provide multi-platform technical and software application assistance in a timely manner. The team is currently staffed with six HelpDesk Specialists, including the Elementary Technology Support Emergency Response Team (SWAT), an Infinite Campus HelpDesk Specialist, and one PeopleSoft Specialist.



Maintenance from a centralized location for help-related client requests allows for more immediate response time from the support team. The three-tiered assistance process provides greater pinpoint accuracy when troubleshooting problems, reduces response time for Field Support, and increases communication with district personnel.



Help Desk hours are from 7:00 AM until 5:00 PM Monday through Friday during the school year, except legal Holidays. Summer hours are 7:00 AM until 4:30 PM Monday through Friday during Summer break.



A core group of six HelpDesk Specialists, an Infinite Campus Support Specialist and one PeopleSoft Specialist, are part of a daily Help Desk Team. This team works together to support each other and resolve client issues.



Team members on duty are responsible for all incoming calls, voice mail and email responses, as well as walk-in requests. All communications are logged into the Altiris Service Desk system. Response to all requests will be in a timely and professional manner.

Staffing Schedule:

School Year: 
7:00 AM until 5:00 PM

Summer Hours:

7:00 AM until 4:30 PM
Monday Through Friday except Legal Holidays

Phones are staffed in overlapping shifts so there are early/late times when only a single individual is available to answer calls. Voice mail at 4466, and Email to Help Desk Requests, are ALWAYS available.

 

Infinite Campus and PeopleSoft

Be sure to check the Campus, PS FIS and PS APlus HCM Share Folders daily to check for informative updates and information.



Virus Alerts

Notification will be made through the ALL OPS STAFF email in Office 365.  Additional information may be found at the OPS Home Page.

HelpDesk

 

Office

(402) 557-4466

Help Desk Requests

 

Nick Calabro 

Rick Fredd

Kirk Higgins

Cathy Hubbard

Regina Lupo

John Payne