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The Elementary Technology Support/HelpDesk Support Team’s purpose is to provide multi-platform technical and software application assistance in a timely manner. The team is currently staffed with six HelpDesk Specialists, including the Elementary Technology Support Emergency Response Team (SWAT), an Infinite Campus HelpDesk Specialist, and two PeopleSoft Specialists.
Maintenance from a centralized location for help-related client requests allows for more immediate response time from the support team. The three-tiered assistance process provides greater pinpoint accuracy when troubleshooting problems, reduces response time for Field Support, and increases communication with district personnel.
Help Desk hours are from 7:00 AM until 5:00 PM Monday through Friday during the school year.
Summer Hours are 7 AM until 4:00 PM Monday through Friday.
A core group of six HelpDesk Specialists, an Infinite Campus Support Specialist and two PeopleSoft Specialists, are part of a daily Help Desk Team. This team works together to support each other and resolve client issues.
Team members on duty are responsible for all incoming calls, voice mail and email responses, as well as walk-in requests. All communications are logged into the Altiris HelpDesk system. Response to all requests will be in a timely and professional manner.
7:00 AM until 5:00 PM
7:00 AM until 4:00 PM
Phones are staffed in overlapping shifts so there are early/late times when only a single individual is available to answer calls. Voice mail at 4466, and Email to the Help Desk Requests Conference in First Class, are ALWAYS available.
Infinite Campus and PeopleSoft
Be sure to check the Campus, PS FIS and PS APlus HCM Conferences daily to check for informative updates and information.
Notification will be made through the ALERT Conference in First Class. There is also a District Virus Information Conference that can be added to your desktop. Additional information may be found at the OPS Home Page.
Help Desk Requests