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Questions & Answers

Summer 2021

Will all Omaha Public Schools’ have the option to retain their district-provided iPads during the summer months? 
All students who plan to return to Omaha Public Schools next school year may keep their district-provided iPad, with LTE connectivity, through the summer. This will allow students access to valuable summer learning materials, scholastic resources and district-approved learning apps through our 1:1 technology initiative.

When will students be expected to return their device?
If a student keeps their iPad for the summer, they are required to bring back the device and all accessories when school resumes in August 2021.

What if a student transfers to a new school within Omaha Public Schools for the 2021-22 school year?
If a student transfers to a new school within Omaha Public Schools, they will take their device to the new school when school resumes in August 2021.

What if I don’t want my child to keep their iPad this summer?
We understand that not all parents or guardians may want their child to have a district-provided device over the summer. For those who wish to turn in the device at the end of this school year, they must do so by May 26, 2021.

What if we plan to leave Omaha Public Schools after this school year?
If a student plans to leave our district, they must return their device to their school office by May 26, 2021.

What if we decide to leave the district during the summer, but we still have our student’s device?
If a family leaves our district during the summer, devices must be returned to the TAC building at 3215 Cuming Street.

Do the same usage guidelines apply during the summer months?
Yes. It is important to note that Omaha Public Schools Parent/Guardian Technology Use Responsibilities agreement, signed when iPads were distributed, will remain in place through summer 2021 and our Student Code of Conduct must be followed. All students must have a signed agreement on file with their school in order to keep their device for the summer. Additionally, please visit our Common Sense Media page for educational resources on digital citizenship, internet safety, media balance and more.

Will tech support available during the summer months?
Yes. If you have questions during the summer months, additional support will be available by emailing summeriPadsupport@ops.org or by calling 531-299-8765. If you have questions about your student’s device before the end of this school year, please contact your school directly.

Distribution

How do students get their iPads?  
iPads will be delivered to individual schools. Each school will develop a plan to hand out student iPads. Look for communication from your school about distribution plans and training opportunities. 

What comes with the iPad? 
Students will receive the USB cable, charging brick and the iPad with a case on it. Cases should not be removed to ensure the iPad remains covered by the included Apple Care warranty. 

Do students need internet at home?  
No, student iPads will come with internet through T-Mobile and will have an unlimited 4G LTE Data plan. You can connect your iPad to WiFi at home if you like. 

What happens if a student transfers schools or leaves the district?  
If a student transfer schools within OPS, they will take the iPad to their new school. If the student leaves the district, they will need to turn in the iPad to their school’s office.  
 

Privacy / Security

How is the content students view on the iPads protected or filtered?  
The district uses software called Securly to filter the iPad. 

How much control does the school have over the device?  
The district maintains ownership of the device and can install and delete apps remotely. 

How secure are student accounts?  
Students are advised to not share login credentials to keep their information secure. 

How can parents monitor use? 
We are working on a solution that allows parents to monitor use while protecting privacy. We will communicate more details when it is available. 

When can the cameras and microphone be activated?   
The cameras and microphone are not restricted on the device. 

Acceptable Use

Can a student bring their personal device to school in addition to their iPad? 
Schools do allow students to use their own device, but we recommend they use the iPad provided as it includes all necessary apps. 

Can students download apps?  
District-approved apps are available to download through the Manager app. Some classes may require additional apps that do not come pre-installed. Teachers will communicate if additional apps are necessary for their classes. 

Can students add personal content to their iPad such as music, photos or videos?   
Yes. Students can add music, photos and videos to their iPad, but they cannot log in with a personal Apple ID to access any items they may have downloaded on another Apple device.

Can students purchase and use their own accessories such as keyboards or Apple pencils?   
Students can purchase and use their own accessories as long as they do not remove the case that is included with the iPad as it will affect the Apple Care warranty coverage.  
 

Usage in School

Will students be able to charge their iPads in school?  
Schools will have limited areas for charging devices. Students should try to charge their devices at home, so this is not a concern at school.  

Will all textbooks be on the iPad?   
The Clever app can provide access to many online textbooks. Teachers can provide additional information about specific textbooks.  

What happens if a student leaves their iPad at home?  
Each school will develop and communicate a process for completing work if an iPad is left at home.  

Can the schools’ networks handle all of the iPads?  
We have upgraded the network across the district to handle additional devices and have established a process for managing iPad updates.  

Will students use the iPad in all of their classes?  
Each teacher will determine the appropriate use of the iPad with students depending upon the area of content they teach.  

Policies and Agreements

Damage and Insurance

What happens if the iPad is lost or stolen?  
The Parent/Guardian is responsible for the loss, theft, or damage to the device. The District has initiated a Voluntary Device Protection Program. Any Parent/Guardian declining to participate in the Voluntary Device Protection Program shall be responsible for the actual cost of replacement or repair of any lost, stolen or damaged device. Participation in the Program is Voluntary. More information is in the Parent Student Device Agreement Form

What happens if the iPad is damaged?   
Each iPad has an Apple Care warranty which will cover 2 accidental damage claims per year. There is additional coverage available to help offset the cost of additional repairs. More information is in the Parent Student Device Agreement Form

Can a parent fix an iPad themselves or use a local repair service?  
No. Please contact your school if your student’s iPad needs repair. Please do not take the iPad to Apple Store for assistance. 

Is there extra coverage available for the iPads?   
There is additional coverage available that can help offset the cost of lost or stolen iPads. More information is in the Parent Student Device Agreement Form
 

Parent Resources

Get Help

Basic Troubleshooting
If the iPad is not functioning correctly: Restart the iPad by pressing and holding both the Top (Power) button and the Home button until the Apple logo appears.
If you are still having issues, please contact the teacher or school.

Additional Support
Apple Support: 24/7 phone support is available at 1-800-800-2775, option 3
Apple Support Website
T-Mobile Hotline for Parents: 1-844-341-4834